Where design goes when machines make everything
Been doing some thinking as I'm (we're) going through another change.
Changes so far in my life:
Malaysia to Australia
Hand art to computers
Print to digital printing
Film to digital photography
Print and studio work to product and UX
Designing by hand to designing with AI, happening now.
Let's start with the widest true definition, from Herbert Simon in 1969: everyone designs who works out how to change an existing situation into a preferred one. Design was never really the job of making artefacts. That was a hundred-year costume. When machines make everything, here's where I think the discipline actually goes:
Upstream, to intent. When making is free, deciding what should exist, for whom, at what cost, is the remaining act. Design becomes applied imagination plus applied ethics. The chair moves from the production room to the intention room.
Up a level, to systems that make. Letters became typefaces became type systems became generative systems. Each generation designs one level higher. Humans set the constraints and the values; machines explore the space. Cities, institutions, markets are all in reach: a Nobel went to Alvin Roth for market design, most famously how kidneys find donors. That is design with no pixels in it.
Into transformation. Joseph Pine and James Gilmore, who named the experience economy, said its final stage is transformation: people paying to be changed, not served. Education, fitness, pilgrimage, therapy. Games got there first; millions pay for deliberately punishing games (Elden Ring, 30+ million copies sold) because designed difficulty feels like meaning. Whole economies are heading to that stage.
Onto the boundary. Someone must decide what machines do for us, with us, and never. Every automation choice is a design choice about what a human life contains. Barely anyone works on this properly. It may be the most important design job that exists.
Into movements. This exact moment has happened before. Industrialisation didn't get answered by careers; it got answered by schools. William Morris and the craft revival in the 1880s. Walter Gropius and the Bauhaus in 1919, asking how craft and machine live together. The AI version of that question is open, and I can't find its school.
The people named in this post
Herbert Simon1916 to 2001+
American polymath: economist, psychologist and one of the founders of artificial intelligence, with a Nobel in economics and computing's Turing Award, shared with Allen Newell. His idea of bounded rationality, that people decide with limited time and information, is now commonplace in economics. His 1969 book The Sciences of the Artificial defined design at its widest: working out how to change an existing situation into a preferred one. That definition opens this post. His struggle was belonging: he held two political science degrees and no economics degree, had left the business school for psychology and computer science years before the prize, and the Nobel announcement itself felt the need to argue he counted, calling him an economist "in the widest sense of that word".
Alvin Rothborn 1951+
American economist who treats markets as things you design rather than things that just happen. He rebuilt how new doctors get matched to hospitals, then co-built the kidney exchange that finds donors for incompatible pairs, and shared the 2012 Nobel in economics with Lloyd Shapley. The road there, in his own telling: he never finished high school, entering Columbia's engineering school at sixteen; he failed one of his PhD qualifying exams, crediting his advisor with rescuing him from "what looked to be a very short academic career"; a Nobel-winning journal editor rejected his foundational paper because "except for the title, it wasn't about economics at all"; and when he first sent the kidney exchange idea to surgeons, only one wrote back.
Joseph Pine+
American author and management advisor. He spent his early career at IBM in technical and management roles, then left to co-found a two-man thinking studio with James Gilmore. Together they named the experience economy, first in a 1998 Harvard Business Review article, then in the 1999 book, arguing that staging experiences had become a bigger business than selling goods or services. His newest of five business books, The Transformation Economy, published this year under his name alone, argues the next stage is guiding people to become who they want to become.
James Gilmore+
Author and consultant, Pine's writing partner for nearly three decades and co-founder of their firm, Strategic Horizons, in 1996. He came to ideas the working way: Procter and Gamble, then a decade of process consulting, before the leap into the studio. He co-wrote Authenticity in 2007 and has taught at business schools including Case Western and Virginia's Darden. Together the pair built the language this post borrows: commodities to goods to services to experiences to transformations.
William Morris1834 to 1896+
English designer, writer and manufacturer whose patterns generated the Arts and Crafts movement: honest materials, visible workmanship, beautiful everyday things. His designs are still in production a century and a half later, and he founded the Kelmscott Press in his final years. His struggle was the contradiction at the centre of his life: he wanted art for everyone, and the V&A records that his papers "were too expensive for most people to afford"; a client recalled him raging that he spent his life "ministering to the swinish luxury of the rich", a remark printed decades after the fact. He collapsed from overwork at 31, his marriage was, in Britannica's words, "a source of unhappiness to both", and when his daughter Jenny developed epilepsy he refused the era's norm of institutionalising her and kept her cared for at home.
Walter Gropius1883 to 1969+
German architect who founded the Bauhaus in Weimar in 1919, built on the idea that all the arts belong together around building; within a few years it turned toward industry, and its answer still shapes most things on your desk. The school lived in political crossfire from birth: a right-wing state government halved its budget and cancelled the teachers' contracts, so the masters closed it themselves and moved it to Dessau; fourteen years after it opened, its staff shut it for good under Nazi pressure, after a police raid. Gropius himself fought on the Western Front, where he was wounded and decorated, and his biographer records him buried alive for three days by an explosion, carrying night terrors for the rest of his life. In 1934 he fled Germany secretly, via Italy, reaching Harvard in 1937, where he taught architecture.
Written in collaboration with Claude Fable 5 (Anthropic).